• Authorized agency: check our list of authorized agencies or contact us for indications and more information.
• Bank deposit: International transfer to Mentawai Surf Charter account will be made by wire transfer. All wire transfer charges and bank fees/commissions, including correspondent bank fees, are to be on client account. The total amount due as invoiced must be received by our bank. Mentawai Surf Charters will charge the client any difference. Exchange rate calculate on day of transfer.
• PayPal: Guests can also utilize the secure PayPal service. Please contact us for more information. PayPal payments are subject to 4% surcharge and the guest must accept any additional international fees.

Other charges incurred during the trip (photography, Mentawai TAX, crew tips, extra beers and liquor/wine) will be accept only cash payments in USD or IDR. Payments by traveler’s checks, other currencies, credit card or personal checks are not accepted. Mentawai Tourism Tax is NOT included in the package and is charged before the boat departure to Mentawai. This TAX controlled by Indonesia Government may change at short notice so is chargeable at the rate that applies at the time.

• Initial deposit non-refundable but transferable or exchangeable with a friend to take your place on that specific date (passengers are responsible for finding their own replacements).
• If cancellation is within 59-45 days prior to departure – 40% cancellation fee applies (total cost of trip) and the remaining 60% converted into CREDIT to use within 1 year from the original date. CREDIT transferable.
• (Updated 12/March/2020 valid for trips running until Aug 2020, previous policy applies for trips after Aug 2020) With the current ongoing crisis due to the Covid-19 pandemic, we understand plans may change last minute, and for this reason we are updating our policy for cancellations within 44 days prior to departure – 40% cancellation fee applies (total cost of trip) and the remaining 60% converted into CREDIT to use until 2022. CREDIT transferable. *Subject to differences in rates may apply. Subject to boat availability. Previous policy: If cancellation is within 44 days prior to departure – non-refundable, 100% cancellation fee.
• There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from designated trip date or itinerary.
• In addition, there are no refunds given for reasons relating to unstable global, national, or local political or natural conditions that do not directly pose a threat to the safe operations of Mentawai Surf Charters fleet.
• In the event of cancellation of a trip by Mentawai Surf Charters, the company reserves the right to substitute a trip on another comparable boat or accommodation on the same dates. In case of no alternative trip is available as described above, the guest will receive a full refund of the boat payment (not included airfares).
• During the journey if the boat cannot continue the trip due to mechanical and or technical problems and no alternative boat is available to continue, the guest will receive a refund proportional to the days left.
• During the journey if an accident happens to one of the guests or boat crew member, the Captain reserves the right to finish the trip earlier, no refund will be given and Mentawai Surf Charters cannot be liable for this matter.

• Mentawai Surf Charters cannot be liable for climatic or weather conditions that may interfere with your charter. We cannot always guarantee surf when the weather is not permitting and surf is not available, so the client must be willing to accept the surf on offer. Our staff will always search for the best waves available and do their best to adjust to the needs and surfing standards of our clientele.
• Mentawai Surf Charters does not accept any responsibility for the non-arrival or the late arrival of surfboards, surfboard bags and luggage.
• The captain on board reserves the right to remove any passengers from the boat that compromises the welfare and safety of the vessel, passengers and/or crew at any time, in accordance with maritime law.
• Mentawai Surf Charters is not responsible for any delay or cancellation of scheduled airline flights.
• The Client is aware that this boat trip, in addition to usual risks of any holiday trip, has some extra risks and dangers which may include physical effort, remoteness to normal from the usual routine and medical facilities, unexpected extreme weather conditions and the difficulties to evacuate the area.
• The client will exempt Mentawai Surf Charters as well as its boats and respective crew against any liability resulting in damages of any nature due to such circumstances. The client agree that any exclusion of liability also applies to agents or guides of Mentawai Surf Charters.